When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
1. Xcoos 100% Money Back Guarantee
Buying from Xcoos always go smoothly, but if there is a problem with your purchase, or you are not 100% satisfied with our cosplay costume, a full refund or exchange are provided to ensure your rights for below situations:
If you don't receive your items or the items you bought don't match the description, you can request a refund from Xcoos, or we can resend you a new one for free.
Defective items, items damaged during the transit, and incorrect items received, we will make a new one for free, or you can ask for a full refund via PayPal. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.
2. 30 Days Money Back Guarantee
If you don't receive your items within 30 days after shippment, you should email us and we will provide you the updates on the delivery of your item, tracking information, or a full refund via PayPal.
If the goods are found serious quality problem, please send it back to us within 30 days after you recive the package, we'll replace goods in time as soon as we receive them.
If your costume is custom-made, it won't support return and exhange policy.